Privacy Policy
How we handle the information you share with us. Last updated June 2026.
Introduction
This Privacy Policy explains how UnityRock Services Ltd ("we", "us", "our") handles personal information collected through unityrock.co.uk. We are a private limited company (company number 17279918) focused on the construction of domestic buildings. We are committed to protecting your privacy and handling your information responsibly and in line with UK data protection law.
Information we collect
We only collect information that you choose to share with us, primarily through our building enquiry form or by contacting us directly. This may include:
- Your name and the way you would like to be contacted
- Your email address and, if you provide it, your telephone number
- Property location or postcode area relevant to your enquiry
- Property type and project type details
- Drawings, plans, sketches or project details you submit voluntarily
- Planning permission and building-control status you tell us about
- Desired timescale, budget range (if provided) and occupancy status
- The content of any message or communication you send us
How we use your information
We use the information you provide to:
- Respond to building enquiry communications and answer your questions
- Discuss the property, scope of work and next practical steps
- Review project information you have shared, such as drawings or plans
- Maintain a record of correspondence relating to your enquiry
- Comply with any legal or regulatory obligations that apply
We do not sell your personal information, and we do not use it for automated decision-making or profiling.
Lawful basis for processing
Where you submit an enquiry, we process your information on the basis of taking steps at your request prior to any potential agreement, and on the basis of our legitimate interest in responding to and managing enquiries about our services. Where required, we rely on your consent, which you can withdraw at any time.
Building enquiry and project information
Information about your property and project — including drawings, plans or project details submitted voluntarily — is used only to understand and respond to your enquiry. Please avoid sending sensitive personal information through the enquiry form. If your project later proceeds, any further information sharing will be discussed and agreed with you.
Email communications
When you contact us by email at [email protected], your message and contact details are stored as part of our correspondence so that we can respond and keep an accurate record of the enquiry.
Cookies and analytics
Our website uses only essential cookies required for it to function and to remember your cookie preferences, unless analytics or additional tools are added in future. If we introduce analytics or third-party tools, this policy and our Cookie Policy will be updated and consent will be requested where required. Please see our Cookie Policy for more detail.
Data retention
We keep enquiry information only for as long as is reasonably necessary to respond to and manage your enquiry, to maintain a sensible business record, and to meet any legal obligations. When information is no longer needed, we take reasonable steps to delete or securely dispose of it.
Sharing your information
We do not share your personal information with third parties for marketing. We may share information only where necessary to respond to your enquiry, where you have asked us to, or where we are required to do so by law. Any service providers we use to operate our website or email are expected to handle information securely.
Your rights
Under UK data protection law you have rights in relation to your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information in certain circumstances
- Object to or request restriction of certain processing
- Withdraw consent where we rely on it
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at [email protected]. You also have the right to complain to the ICO at ico.org.uk.
Contact
If you have any questions about this Privacy Policy or how we handle your information, please contact UnityRock Services Ltd at [email protected]. Registered office: Flat 7 Gordon Court, St. Martins Road, Knebworth, England, SG3 6DD, SG3 6DD.